Frequently Asked Questions
Quick answers to common questions
How quickly will I receive a response?
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We aim to respond to all inquiries within 24 hours during business days. For urgent matters, please call our support hotline for immediate assistance.
What information should I include in my message?
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Please provide as much detail as possible about your inquiry or issue. Include relevant account information (without passwords), screenshots if applicable, and any steps you've already taken to resolve the issue.
Can I visit your office in person?
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While we primarily handle inquiries through email and phone, you're welcome to visit our San Francisco headquarters by appointment. Please contact us in advance to schedule a visit.
How do I report a safety concern?
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For immediate safety concerns, please use the in-app reporting feature or select "Safety & Privacy" as your subject when contacting us. We take all safety reports seriously and will respond promptly.
Do you offer phone support?
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Yes! Our customer support hotline is available Monday through Friday, 9AM - 6PM EST at +1 (800) 555-9876. For after-hours support, please send us an email and we'll respond on the next business day.